Return and Exchange Policy

We’re so confident that you’ll love the quality and designs of all Wempy Dyocta Koto products that we’re offering a 100% money back guarantee. 

This includes all fully-priced and sale products. Yes. Any item purchased from Wempy Dyocta Koto can be returned and refunded.

As an alternative to a full refund, you can request to Exchange your purchase for a different product or receive a Gift Card with 1 year expiry. 

Our conditions for a refund or exchange are simple. Firstly, the claim must be made within 30 days of receiving your order. Also, product tags must remain attached and in original condition, as a thorough hygiene and wear-and-tear check will be conducted to ensure that you have not used the product prior to returning it.

Protecting our entire community’s health and consumer rights is important.


Return Process

Our return process is simple:

Simply cut and paste this entire statement, edit it according to your situation, and then email to :


Dear Team Wempy Dyocta Koto,

I have received my order and wish to:

Select one item:

1. Return it for a full exchange, with money to be deposited into the original credit card or payment method.

2. Exchange it for another Wempy Dyocta Koto product: attach a link of the desired new product from

3. Receive a Gift Card of equal value 


I am returning the product because (select one): 

1. It looks different from the image 

2. The style doesn’t suit me

3. The size doesn’t fit me

4. An incorrect style or product was received

5. The parcel and product arrived damaged

6. It arrived too late

7. I ordered more than one size 

8. It is of poor quality or is faulty


Please attach a photo of the product and email to

Our team will act upon your request and respond to you within 48 hours on next steps.

We will instruct you to send it to one of the below global fulfilment centres.

40 Tanimbla Street, Kedron, Queensland 4031, Australia

338 Albert St, Brunswick VIC 3056, Australia

Mobile Phone Cases
6 Axis Crescent, Dandenong South VIC 3175, Australia

Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada

Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan

Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801

Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia

Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

United Kingdom
Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ, UK

United States of America and Mexico
11201 Ed Brown Rd, Charlotte, North Carolina, 28273


Return Timeframe 

Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return parcel, your request will be processed, and you will be sent an email confirmation.


Performance Promise

Every Wempy Dyocta Koto garment is performance tested by our team and fit-tested for real life feedback. However, if something is not quite right, you have automatic guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is that our garments are of acceptable quality. A product is considered faulty or not acceptable if it does not work or appear as it should. You are then entitled to a credit, replacement or refund. If you believe there is a fault with the item, please email 


Return of Gift With Purchase 

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.


External Stockists

Wempy Dyocta Koto products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products must be returned to their original place of purchase.


Afterpay and ZipPay

Afterpay and ZipPay are payment methods available at and in our Australian retail stores. Afterpay and ZipPay set the terms, conditions and spend limit of this payment method should you choose to use it. Please refer to your card issuer’s terms and conditions for full details. If you have further questions, please contact Afterpay’s Customer Service representatives on 1300 100 729. ZipPay can be contacted via 02 8294 2345.